Terms of Service

These Terms of Service ("Terms") govern your use of the Let's Do IT Better platform ("LDIB", "we", "us", "the Service"). By signing up, you agree to these Terms and to our Privacy Policy, which is incorporated into these Terms by reference.

1. What we provide

LDIB provisions, deploys, and operates a website (and related services — hosting, email, e-commerce, content, and marketing automation, depending on your plan) for your business ("your site"), using a pipeline of AI agents and automated workflows. We act as a hosting platform and, for personal data your site collects from your own customers, as a data processor acting on your instructions — see our Privacy Policy, Section 1.

2. Your responsibilities — acceptable use

Your site's content is generated by AI based on the inputs you give us, and you may also add or edit content yourself. Regardless of how the content was produced:

• You are responsible for the legality of your site's content — including AI-generated content — before it goes live and for as long as it stays live. AI-generated text can be inaccurate, infringe third-party rights, or otherwise be unsuitable for your specific business without your review.
• You will not use the Service to collect, process, or store personal data unlawfully, including without a valid basis under the Data Protection Act, 2019, or without your own compliant privacy notice for your site's visitors.
• You will not use the Service for content or conduct that is illegal, fraudulent, defamatory, infringing, or that facilitates harm to any person, including content targeting children without appropriate safeguards.
• You are responsible for reviewing AI-generated content for factual accuracy, legal compliance (including advertising and consumer-protection law), and fitness for your business before relying on it.
• You will keep your account credentials, and any mailbox credentials we provision for you, secure — including changing any initial password we generate for you.

We may suspend or remove content, or suspend your account, if we reasonably believe it violates this section or applicable law — see Section 5 on suspension for how that decision is made and how to contest it.

3. Fees and billing

Fees, billing cycles, and payment methods are as set out in your plan at signup. Payments are processed through M-Pesa, ZamuPay, PayPal, or Loop (NCBA) — see our Privacy Policy for how payment data is handled.

4. Service levels and disclaimers

• We aim for continuous availability of your site and dashboard but do not currently guarantee a specific uptime percentage or service-level agreement — NEEDS INPUT: define an SLA if/when one is offered.
• AI-generated content, recommendations, and the "Kenny" chat assistant's responses are provided "as is" and without warranty of accuracy, completeness, or fitness for a particular purpose. Automated outputs are not routinely reviewed by a person before being shown to you or your site's visitors.
• We are not liable for losses arising from AI-generated content you chose to publish without review, from third-party service outages (Cloudflare, Supabase, GCP, payment processors, or AI providers), or from your own failure to comply with applicable law regarding your site's content or your handling of your customers' data.
• Nothing in these Terms excludes liability that cannot be excluded under Kenyan law.

5. Suspension and automated account actions

We use automated workflows to detect overdue payments, which can flag or suspend your account without a person reviewing that specific decision first. This is disclosed in full, along with your right to request human review, in our Privacy Policy, Sections 7 and 9. If your account is suspended, we will notify you and tell you how to request a human review or resolve the underlying issue (e.g. an outstanding payment).

6. What happens to your data when your account ends

When you close your account, or we terminate it for cause under Section 2 or 5:

• Your site is taken offline and its hosting is deprovisioned.
• Your tenant mailbox (if provisioned) is deprovisioned; mail already delivered is handled per our retention schedule — NEEDS INPUT: exact retention/deletion timeline after termination is not yet defined.
• Account, billing, and audit records are retained only as long as necessary for legal, accounting, or dispute-resolution purposes, per Act §39 — NEEDS INPUT: specific retention period.
• You may request a copy of your account data (data portability) or its earlier deletion, subject to our legal retention obligations — see our Privacy Policy, Section 13 for how to make that request.
• Source code generated for your site remains stored in our version control system (GitHub) unless you request its deletion and we have no continuing lawful reason to retain it.

7. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated to active tenants by email or an in-dashboard notice before they take effect.

8. Governing law

These Terms are governed by the laws of the Republic of Kenya.

9. Contact

Questions about these Terms: ken@kenkagota.com. For data protection questions specifically, see our Privacy Policy.